Trust-building Case Study

Turned a 6-year customer revisit into a website case study, sales-ready content, and short-form ad material, transforming one real customer story into a long-running brand asset that supported both trust-building and business development.

CRM Workflow for Showroom Insights

Integrated showroom visits, sales feedback, and quote data into a trackable CRM workflow, turning insights that used to stay in verbal check-ins into records that could be accumulated, followed up, and actually used.

From Paper Forms to a Quotation Tool

Redesigned the smart home quotation process from paper forms and Excel into an online tool for showroom sales use. The tool supports tablet operation, real-time pricing, discount calculation, digital signature, and PDF export, while making quote data easier to pass into downstream engineering and finance workflows.

My First Apps Script: Turning a Manual Report into an Automated Daily Update

After taking over a manually maintained ad inquiry report, I found the work wasn't hard — just repetitive. I used Gemini to write my first Apps Script, which pulls CRM data into Google Sheets every workday, organizes the numbers, and sends an email summary automatically — replacing the weekly manual update process.